Clients assume full responsibility for attending classes for which they sign up, not including those cancelled by UCLA Dogs. The availability of make-up classes is not guaranteed.
Classes and private sessions may be taped or recorded, all images are the property of UCLA Dogs. By signing up for a class you waive your right to these images.
At UCLA Dogs we try to be as reasonable as possible with regards to refunds. We understand that things change. However when you sign up for a class you are reserving a spot; one that cannot be filled after class has started. Full refunds will be granted if you cancel 48 hours or more prior to the 1st class. You are not considered having dropped out of a class until and unless you contact UCLA Dogs directly informing us that is your intent. Due to the ephemeral nature of email, please be certain to obtain acknowledgement of your dropout status. If we do not respond to your email within 48hrs it is very likely we did not receive it.
No refunds will be granted to "no shows" or those dropping out of class after the start date.
No refunds will be issued for Drop-In classes, play sessions or private training.
This policy is subject to change without notice.