Clients assume full responsibility for attending classes for which they sign up, not including those cancelled by UCLA Dogs. The availability of make-up classes is not guaranteed.
Classes and private sessions may be taped or recorded, all images are the property of UCLA Dogs. By signing up for a class you waive your right to these images.
At UCLA Dogs we try to be as reasonable as possible with regards to refunds. We understand that things change. However when you sign up for a class you are reserving a spot; one that cannot be filled after class has started. Full refunds will be granted if you cancel 48 hours or more prior to the 1st class.
We will offer a partial refund if you cancel after 1st class.
Credit only will be available toward other services if you drop out after attending more than one class. You are not considered having dropped out of a class until and unless you contact UCLA Dogs directly informing us that is your intent.
No refunds will be issued for Drop-In classes, play sessions or private training.
This policy is subject to change without notice.